CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CVSS v3 4.3 MEDIUM
CVSS v2.0 4.0 MEDIUM

4.3^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact NONE

Integrity Impact LOW

Availability Impact NONE

Scope UNCHANGED

4.0^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:L/Au:S/C:N/I:P/A:N

Exploitability : 8.0 / Impact : 2.9

Access Vector NETWORK

Access Complexity LOW

Authentication SINGLE

Confidentiality Impact NONE

Integrity Impact PARTIAL

Availability Impact NONE

References

Link	Resource
https://otrs.com/release-notes/otrs-security-advisory-2021-20/	Release Notes Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

History

No history.

Information

Published : 2021-10-18 07:15

Updated : 2022-10-27 13:04

NVD link : CVE-2021-36097

Mitre link : CVE-2021-36097

CVE.ORG link : CVE-2021-36097

JSON object : View

Products Affected

otrs

otrs

CWE

NVD-CWE-noinfo CWE-266

Incorrect Privilege Assignment

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