CVE-2020-1767

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

CVSS v3 4.3 MEDIUM
CVSS v2.0 3.5 LOW

4.3^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact NONE

Integrity Impact LOW

Availability Impact NONE

Scope UNCHANGED

3.5^/10

CVSS v2.0 : LOW

Vector : AV:N/AC:M/Au:S/C:N/I:P/A:N

Exploitability : 6.8 / Impact : 2.9

Access Vector NETWORK

Access Complexity MEDIUM

Authentication SINGLE

Confidentiality Impact NONE

Integrity Impact PARTIAL

Availability Impact NONE

References

Link	Resource
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html	Mailing List Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-03/	Release Notes Vendor Advisory

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::

Configuration 2 (hide)

cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

History

No history.

Information

Published : 2020-01-10 15:15

Updated : 2023-08-31 03:15

NVD link : CVE-2020-1767

Mitre link : CVE-2020-1767

CVE.ORG link : CVE-2020-1767

JSON object : View

Products Affected

debian

debian_linux

otrs

otrs

CWE

NVD-CWE-Other

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